Refund policy

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RETURN AND REFUND POLICY

Reporting Delivery Issues

Any issues concerning:

  • damaged products;

  • incorrect products;

  • missing items;

must be reported within 24 hours of delivery by written communication accompanied by photographic evidence.

Reports submitted after this deadline may not be accepted.

Return Conditions

All returns must be authorized in advance.

The product must be:

  • unused;

  • undamaged;

  • complete with its original packaging and accessories;

  • free from any signs of use or alteration.

The Seller reserves the right to refuse returns that do not meet the above requirements.

Return Shipping Costs

Return and shipping costs shall be borne by the Customer.

Original shipping costs and any payment processing fees are non-refundable.

Exclusions

Returns or refunds will not be accepted for:

  • products that have been used;

  • products damaged by the Customer;

  • purchasing errors;

  • incompatibility that was not verified before placing the order;

  • logistical or customs delays;

  • orders refused upon delivery.

Inspection and Refund

Each returned product will undergo a technical inspection.

Any refund will be processed only after approval following the quality-control inspection.